Student Stories: Volunteering at the Welcome Desk!

Student Stories: Volunteering at the Welcome Desk!

UNLEASH YOUR POTENTIAL BY BENEFITTING OTHERS

I joined as a crew member at the International Student Welcome Desk in February 2018. It is a service managed by StudyNSW through a formal work integrated learning program under the Department of Industry of NSW. Situated at the arrival terminal at Sydney international airport, the desk is staffed by volunteers who are local and international students. As volunteer crew members, we are there to greet and provide assistance such as offering orientation advice and distribute guides to international students who have just arrived at the airport.

To join as a crew member, I submitted an online application. Once the application processed, I was invited to attend a compulsory training led by TAFE. The training was conducted at the airport which consisted of information about the role and responsibility of a crew desk, explanation about code of conduct and safety protocols. In addition, we also did role plays to practice how to deliver good customer services and a tour around to get all the participants familiar with the location. After completing the training, then I was ready to work on my shifts at the desk. As a volunteer, I had the flexibility to sign up for shifts according to my availability and it was done through online portal so that was very convenient. I was required to do at least 20 hours of service to complete this program and receive a certificate of acknowledgement.

Working as a volunteer in this program has been a valuable experience for me. From the process of applying for the program, attending the training, to doing the shifts I have gained many benefits. I had the opportunity of making friends and expanding my networking with like-minded students from many different backgrounds and universities and other educational institutions across NSW; and developing skills such as communication, team work, problem solving.

After completing the program as a crew member, StudyNSW offered me another opportunity to apply for a Team Leader position. I suppose all crews will get the same opportunity after completing the crew shift hours. The process was a little bit more complex than applying as a crew member. I was required to submit two letters of recommendation and respond to some scenarios regarding team management. Once accepted in this position, I was then asked to assist at the training program for the new crew members. Besides working at the desk with other crew members, as a Team Leader I have more responsibility in terms of making sure the program running smoothly and submitting reports to StudyNSW.

In a nutshell, this program is a great opportunity for any international students in NSW to join. It provides us with the opportunity to unleash our potential by working to provide assistance and welcome international students who have just arrived in Sydney.

More adventures soon,

Sos.

Save the dates! NSW and ACT Professional Development.

Save the dates! NSW and ACT Professional Development.

Wednesday 11 April 5:30 – 7:00pm – networking event for members and your colleagues

Join us for a post-work get-together to catch up on news and speak to sector representatives. For this first 2018 event we will meet at the MLC Centre Sydney, right by Martin Place Station. Details to follow soon.

Tuesday 1 May – half day PD session: under 18 students

This session will focus on case study examples of best practice policies and guidelines for under 18 students. We will review in consideration of the National Code 2018. Details to follow soon.

Coming Soon! – half-day PD session: international student mental health & staff self-care
This session will cover:

  • What support services does your institution have for international students
  • What is your institution’s critical incident policy?
  • First-hand experiences of counsellor/student advisors on issues they encounter, how it affects them, and self-care practices
  • Presentation from English Australia about the 2018 research and guidelines on international student mental health
  • Opportunity to share your experiences and best practice
  • Guidance on self-care/workshops for professional staff

The International Student Experience – Student blog

 

My name is Sostenis. I am a student from Indonesia, currently undertaking postgraduate studies (masters by coursework) at the University of New South Wales, in Sydney, Australia.

I commenced the Combined Masters of Arts and Social Sciences specialising in Educational Leadership and TESOL in February 2017. I am from Jayapura in West Papua, Indonesia, where I hold the position of School Principal at Sekolah Papua Harapan.  I will return to Jayapura at the end of 2018 and plan to implement several key plans, a particular interest of my focus is on providing high quality education by working with the foundation where I work and the government of Papua to improve educational services there, especially the remote areas.

I am a recipient of an Australia Awards Scholarship funded by the Australian Government. As an Australia Awards awardee, besides my academic duties at university, during my time in Sydney, I have been involved in several award-enrichment activities such as participating in workshops and seminars organised by Australia Awards. In addition to that, I also like to explore other extracurricular activities such as networking, visiting colleagues’ schools, doing voluntary works and some paid part-time jobs. Living, studying and working in Sydney has been a great opportunity for me.

Through this blog, I will share some of my stories to inspire many other current/aspiring international students from all over the world to come to Australia and enjoy it to the fullest.

Fairwork Ombudsman: International Student Strategy

You can find more resources here including a range of translations.

https://www.fairwork.gov.au/about-us/our-role/corporate/open-letter-to-international-students/chinese

Visa holders & migrants: information and help available in 30 languages http://www.fairwork.gov.au/languages

Record keeping Do you get pay slips? It’s a legal requirement. Try asking your boss as a first step if you’re not getting one https://www.fairwork.gov.au/pay/pay-slips-and-record-keeping/pay-slips

Deductions FAQ: Is it ok or dodgy for a work uniform ‘deposit’ to be taken from your first pay? It’s not a lawful deduction https://www.fairwork.gov.au/pay/deducting-pay-and-overpayments

Tips for young workers Compulsory meetings = $ payment. Food, clothing or other store products are no substitute https://www.fairwork.gov.au/find-help-for/young-workers-and-students/myths-and-tips-for-young-workers

Ever broken something at work & had it docked from your pay? It’s not ok! https://www.fairwork.gov.au/pay/deducting-pay-and-overpayments

ISANA VIC/TAS 18th state conference, Melbourne

ISANA VIC/TAS 18th state conference, Melbourne

Victorian Parliamentary Secretary Frank Mcguire opened the 18th VIC/TAS conference held at William Angliss Institute last month.

The committee had designed a very comprehensive program and participants were able to walk away with a tool box of ideas to take back to their work place.
Of the 121 attendees It was exciting to see that 25% were students due to the generous grant From Study Melbourne.

There were many opportunities for networking and it was a day of gratitude to all the professionals especially the student advisors who have worked tirelessly to enhance the student experience.

The One day conference has become an important event in the Victoria / Tasmania branch professional development calendar and has grown in strength over the years.

If you have suggestions for PD or events in your state you should contact your local branch committee or submit suggestions here: PD suggest

Congratulations to President Mano Guy and her conference committee!

Congratulations! #ISANAconf17 Bursary Winners

Congratulations! #ISANAconf17 Bursary Winners

Each year ISANA provides bursaries to our national conference. Members and International students from each state are invited to apply.

We would like to congratulate the following students and members who have been awarded the 2017 ISANA Conference bursary and will be joining us on the Gold Coast in December.

Students:
Henness Wong – University of Wollongong
Chen Zhang (Claire) – Flinders University
Thi Thuy Ngan Vo (Mia) – University of Melbourne
Ronja Blomberg – Griffith University

Members:
Catherine Gomes – RMIT University
Abhishek Awasthi – Bendigo Kangan Insitute

ISANA Professional Development: Upcoming opportunity in NSW

Understanding the International Student Life-Cycle and Managing Critical Incidents

Date: 29th June 2017
Time: 9:30am – 4:30pm
Venue: Department of Premier and Cabinet, 52 Martin Place, Sydney NSW 2000

Highlights of these two interactive workshops

Session 1 (9.30am- 12.30pm)
Exploring the international student lifecycle and identifying challenges they face
Sharing best practice and discussing available community resources
Developing strategies that contribute to a positive international student experience
Session 2 (1.30pm – 4.30pm)
Definitions and Examples of a critical incident
Critical Incident preparation and response
Policy Development
Self Care
About the presenter:
National President: ISANA International Education Association
Current ISANA national president, Mary Ann Seow, has been a member of the ISANA National Council since 2009 and has been actively involved in international education in Australia for over 15 years. Her passion lies in working in the international education sector and collaborating with agencies, student groups and peers to assist and support international students and to advance research in international education.

REGISTER at www.ISANA.org.au

Brisbane International Student Hub Afternoon Tea

Friday 28th April saw a productive, fun and informative afternoon tea at The Edge at the State Library, which is the home of the Brisbane Student Hub.  It is a great drop in and work space for international students to use. Students can access help in the form of  information, advice and referrals on healthcare, employment, budget management, accommodation and legal services, as well as connecting students to local events and activities. Thank you to Multicultural Development Association for putting on this event. ISANA members from both tertiary, secondary and TAFE attended and we met many of the Brisbane student ambassadors, who are clearly doing a wonderful job.

The Hub is open between 12-5pm  on Wednesday, Friday and Saturday or by appointment from Monday and Fridaybetween 9am-5pm. The website for more information is: https://mdaltd.org.au/brisbanestudenthub/

ISANA International Education Association Inc
ABN: 42 335 124 078

 

ISANA Secretariat
isana@isana.org.au

 

Office Hours:

Monday & Wednesday 9.30 am – 2.30 pm

 

Address:

228 Liverpool Street
Hobart TAS 7000
Ph: +61 3 6231 0253

 

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