Professional Development – Customised Courses

ISANA has been providing professional development to those working with international students for thirty years. We are the experts in student services, support, experience and compliance. The Australian government has funded ISANA to provide the crucial training in the National Code essential for all who work with international students.

Our expert educators are available to provide presentations or workshops to your team in your location.

As a not for profit, ISANA is able to keep the costs low.

Please email the Professional Development Officers with your preferred dates and location and someone will be in touch soon.

Child protection Overview – the basics for a child safe organisation

Facilitator: Brett Lyon

It takes a village (and the receptionist, the fees officer, and the IT assistant!)’. This workshop is for those who come in contact with under 18s and have never had any previous basic training in Child Protection and who want to know more so that they can respond appropriately. It is not suitable for mandatory reporters who are required to complete accredited training.

The workshop will cover the basics of abuse and neglect and provide an awareness of the appropriate responses. The workshop will provide opportunity for participants to share ideas and consider the efficacy of the process / policy in their organisation.

Biography:

Brett J Lyon has more than 20 years’ experience in education working in early childhood, primary, vocational and higher education. He spent his early career teaching primary school and English in Australia, Britain and Switzerland as Deputy Head in the International School system. He has been a project manager with NSW Department of Community Services, curriculum and course developer, policy writer, student services manager, assistant registrar and is currently quality and compliance manager for a non-profit RTO. . Brett has been Communications Manager for the ISANA National Council since 2016. Brett was recognized by CISA in 2016 for his contribution to the international student community.

Critical Incident Management

Facilitator: Mary Ann Seow

A critical incident involving a student is distressing for families, friends and staff. The effective management of any critical incident is important. Not only is it important to assist and support affected parties, it is also important to ensure that the situation is not worsened through mismanagement.

This workshop is designed to for those that work with students at any level. It deals with the practical issues of preparation, planning of policy and dealing with actual critical incidents. The half-day session aims to give you the resources and knowledge to devise or revise policy and procedural guidelines for a critical incident.

Biography:

Mary Ann Seow is the past National President of ISANA International Education Association in Australia. Mary Ann has been involved in international education since 2000. She has been a member of the ISANA National Council since 2009 and has been actively involved in international education in Australia for over 15 years. She arrived as an international student from Singapore to study at Finders University in Adelaide and has worked in the higher education sector in a variety of roles. These have included industrial relations, human resource management, academic teaching and research, international student services and corporate training. Her passion lies in working in the international education sector and collaborating with agencies, student groups and peers to assist and support international students and to advance research in international education.

Culturally Appropriate Service Delivery and Student Engagement: Practical tips and insights for engaging with international students

Facilitator: Craig Shim

Communication is tricky at the best of times, especially when it involves sensitive issues such as religion, race, personal values and attitudes. It’s even more challenging when dealing with people from diverse cultural backgrounds.

Intercultural consultant Craig Shim will facilitate this highly interactive Cultural Competency Workshop to further develop your skills for engaging with international students. He will share and discuss key findings from the recently completed Project Global Citizen survey of over 230 participants which measured gaps in students’ cultural competency.

Click here to watch Craig’s webinar on Cross-Cultural Negotiation Mistakes.

Click here to subscribe to Alphacrane eNews (cross-cultural advice and news)

Co-Founder of Project Global Citizen, supported by the Queensland Government through Study Queensland and Trade Investment Queensland.

Chair of the Cultural Inclusiveness Committee, The Hills & Districts Chamber of Commerce

Proudly a member of Queensland Leaders.

Biography:

Craig Shim is Brisbane-based intercultural business consultant with over two decades of global marketing and cross-cultural consulting experience. Previously based in Asia for 14 years, he was an advisor to multinational corporations, foreign embassies and various agencies of the United Nations. In Australia, he provides cross-cultural advice to organisations including Air New Zealand, Boeing, BP, Nike and Mastercard.

Craig is also the Co-Founder of Project Global Citizen, a cultural competency accelerator program for international students. Since the launch of Project Global Citizen in 2018, ISANA Qld has been the lead sponsor of this Queensland Government-supported initiative co-founded by Alphacrane Intercultural Specialists and CTC, Cultural Transition Consulting.