ISANA has been providing professional development to those working with international students for thirty years. We are the experts in student services, support, experience and compliance. The Australian government has funded ISANA to provide the crucial training in the National Code essential for all who work with international students.

Our expert educators are available to provide presentations or workshops to your team in your location.

As a not for profit, ISANA is able to keep the costs low.

Please email the Professional Development Officers with your preferred dates and location and someone will be in touch soon.

Child protection Overview – the basics for a child safe organisation

‘It takes a village (and the receptionist, the fees officer, and the IT assistant!)’

This workshop is for those who come in contact with under 18s and have never had any previous basic training in Child Protection and who want to know more so that they can respond appropriately. It is not suitable for mandatory reporters who are required to complete accredited training.

The workshop will cover the basics of abuse and neglect and provide an awareness of the appropriate responses. The workshop will provide opportunity for participants to share ideas and consider the efficacy of the process / policy in their organisation.


Brett J Lyon has more than 20 years’ experience in education working in early childhood, primary, vocational and higher education. He spent his early career teaching primary school and English in Australia, Britain and Switzerland as Deputy Head in the International School system. He has been a project manager with NSW Department of Community Services, curriculum and course developer, policy writer, student services manager, assistant registrar and is currently quality and compliance manager for a non-profit RTO. . Brett has been Communications Manager for the ISANA National Council since 2016. Brett was recognized by CISA in 2016 for his contribution to the international student community.

Critical Incident Management

Facilitator: Mary Ann Seow

A critical incident involving a student is distressing for families, friends and staff. The effective management of any critical incident is important. Not only is it important to assist and support affected parties, it is also important to ensure that the situation is not worsened through mismanagement.

This workshop is designed to for those that work with students at any level. It deals with the practical issues of preparation, planning of policy and dealing with actual critical incidents.  The half-day session aims to give you the resources and knowledge to devise or revise policy and procedural guidelines for a critical incident.


Mary Ann Seow is the past National President of ISANA International Education Association in Australia. Mary Ann has been involved in international education since 2000. She has been a member of the ISANA National Council since 2009 and has been actively involved in international education in Australia for over 15 years. She arrived as an international student from Singapore to study at Finders University in Adelaide and has worked in the higher education sector in a variety of roles. These have included industrial relations, human resource management, academic teaching and research, international student services and corporate training. Her passion lies in working in the international education sector and collaborating with agencies, student groups and peers to assist and support international students and to advance research in international education.


ISANA International Education Association Inc
ABN: 42 335 124 078


ISANA Secretariat


Office Hours:

Monday & Wednesday 9.30 am – 2.30 pm



228 Liverpool Street
Hobart TAS 7000
Ph: +61 3 6231 0253


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