ISANA has been providing professional development to those working with international students for thirty years.

We are the experts in student services, support, experience and compliance.  Recognised as such that the Australian government has funded ISANA to provide the crucial training in the National Code essential for all who work with international students.

Our expert educators are available to provide presentations or workshops to your team in your location.

Please email the Professional Development Manager with the completed ISANA Application Form and someone will be in touch soon.

Understanding the ESOS Legislative Framework

Facilitator: Danielle Hartridge

Education providers who enrol international students are required to comply with the ESOS legislative framework. This framework consists of the Education Services for Overseas Students Act 2000 (ESOS Act), the National Code of Practice for Providers of Education and Training to Overseas Students (National Code) and the Education Services for Overseas Students Regulations 2001 (ESOS Regulations).

These regulatory obligations encompass the international student lifecycle from enquiry, application, offer, acceptance, orientation and beyond … ensuring satisfactory course progress, attendance and completion within course duration.

This workshop will examine the regulatory framework that governs international education in Australia. Participants will be guided through the Act, the Code and the Regulations to gain a better understanding of what is required to be compliant with a specific focus on their area of responsibility. Good practice will be discussed to enable participants to identify the adequacy of existing compliance measures and to consider opportunities for improvement.

Participants are encouraged to bring real life case scenarios to the workshop for group discussion to determine the best possible outcome … keeping in mind the needs of the student, the institution and regulatory obligations.

Target audience: All staff who interact with international students who are new to the sector or have a number of years’ experience working in the international education sector.

This workshop that has been developed by Danielle, representing IE Knowledgebase.  This workshop is not exclusively available through ISANA.


Danielle has been involved in international education for more than 25 years. She began her career at Monash University in 1991 and was the Associate Director International Student Experience at Victoria University from December 2005 until March 2016.  Danielle’s specialist knowledge includes international student support, ESOS compliance and organisational management. Danielle is the recipient of the IEAA Distinguished Contribution to International Education Award, the Victorian Multicultural Award for Service Delivery to a Multicultural Victoria and ISANA Life Membership for her distinguished contribution to the association.

Danielle’s passion is to ensure the welfare of international students is maximised and those who support international students are also recognised. She has played an integral role in the identification of the critical needs of an increasingly diverse international student population.

Her vision and expertise have led to the development of a wide range of highly successful programs, resources and services for international students.

Critical Incident Management

Facilitator: Mary Ann Seow

A critical incident involving a student is distressing for families, friends and staff. The effective management of any critical incident is important. Not only is it important to assist and support affected parties, it is also important to ensure that the situation is not worsened through mismanagement.

This workshop is designed to for those that work with students at any level. It deals with the practical issues of preparation, planning of policy and dealing with actual critical incidents.  The half-day session aims to give you the resources and knowledge to devise or revise policy and procedural guidelines for a critical incident.


Mary Ann Seow is the past National President of ISANA International Education Association in Australia. Mary Ann has been involved in international education since 2000. She has been a member of the ISANA National Council since 2009 and has been actively involved in international education in Australia for over 15 years. She arrived as an international student from Singapore to study at Finders University in Adelaide and has worked in the higher education sector in a variety of roles. These have included industrial relations, human resource management, academic teaching and research, international student services and corporate training. Her passion lies in working in the international education sector and collaborating with agencies, student groups and peers to assist and support international students and to advance research in international education.

Culturally Appropriate Service Delivery and Student Engagement: Practical tips and insights for engaging with international students

Facilitator: Craig Shim

Communication is tricky at the best of times, especially when it involves sensitive issues such as religion, race, personal values and attitudes.  It’s even more challenging when dealing with people from diverse cultural backgrounds.

Intercultural consultant Craig Shim will facilitate this highly interactive Cultural Competency Workshop to further develop your skills for engaging with international students. He will share and discuss key findings from the recently completed Project Global Citizen survey of over 230 participants which measured gaps in students’ cultural competency.

Click here to watch Craig’s webinar on Cross-Cultural Negotiation Mistakes.

Click here to subscribe to Alphacrane eNews (cross-cultural advice and news)

Co-Founder of Project Global Citizen, supported by the Queensland Government through Study Queensland and Trade Investment Queensland.

Chair of the Cultural Inclusiveness Committee, The Hills & Districts Chamber of Commerce

Proudly a member of Queensland Leaders.


Craig Shim is Brisbane-based intercultural business consultant with over two decades of global marketing and cross-cultural consulting experience.  Previously based in Asia for 14 years, he was an advisor to multinational corporations, foreign embassies and various agencies of the United Nations.  In Australia, he provides cross-cultural advice to organisations including Air New Zealand, Boeing, BP, Nike and Mastercard.

Craig is also the Co-Founder of Project Global Citizen, a cultural competency accelerator program for international students. Since the launch of Project Global Citizen in 2018, ISANA Qld has been the lead sponsor of this Queensland Government-supported initiative co-founded by Alphacrane Intercultural Specialists and CTC, Cultural Transition Consulting.

ABN: 42 335 124 078



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