Study Australia Partnership – Onshore Student Sentiment Tracker





The Study Australia Partnership is conducting an onshore international student sentiment study across four quarterly national surveys. The project will provide insights to help shape international student support services and communications.  The first survey was in the field in July 2020 and received approximately 7500 responses.

The survey is live from 9am AEDT Wednesday 14 October 2020 – 9am AEDT Monday 9 November 2020.

Student participants who qualify and complete the survey will go into a draw to win 1 of 4 grocery e-gift cards, each to the value of AU$50. Terms & Conditions apply.

Click HERE for more information…

Beware of phone and internet scams impersonating Home Affairs

The following has been recently published on the Department of Home Affairs’ public website.

Beware of phone and internet scams impersonating Home Affairs

Be aware of scammers who impersonate the Department of Home Affairs by phoning on our behalf or copying one of our websites.

We are aware of a current scam where people are receiving a phone call with an automated voice claiming to be from the Department of Home Affairs. The voice tells them that ‘a warrant is out for their arrest.’ This is a scam. We have referred this scam to relevant agencies.

What you should do: Hang up and report the call to ACCC Scamwatch​. You should never give out personal details to a scammer. 

Protect yourself from scammers​

Make sure you always check that any government website link contains ‘’ at the end. You should only provide financial and identity information such as passport details on secure websites.

Help Raise Awareness about Kidnapping Scam Involving Chinese Students

Please distribute this information through your networks to help raise awareness and keep students safe.


  1. Students have been contacted through a phone call from someone usually speaking in Mandarin and claiming to be a representative from a Chinese authority.
  2. The caller convinces the victim that they have been implicated in a crime in China, and that they must pay a fee to avoid legal action.
  3. The victim is then threatened or coerced into transferring large amounts of money into unknown offshore bank accounts.
    1. In some instances, victims are convinced to fake their own kidnappings – known as a ‘virtual kidnapping’.
  4. When the victim’s family is unable to establish contact with their child in Australia, they send large ransom payments in exchange for their ‘release’.
  5. Police have asked students who feel they may have been targeted to contact the Chinese Consulate or Embassy, and report the incident to police.

Media releases are listed below:

Virtual Kidnappings
Virtual Kidnapping Simplified Chinese 
Virtual Kidnapping Traditional Chinese



ISANA NZ Online Micro Course

The International Student Experience: Orientation, Integration and Well-being to support Sector Recovery

Registration: CLICK HERE

Why do this online course?
The International Student Experience: Orientation, Integration and Well-being micro course will help you develop competence in providing tailored support to current international students and new students entering New Zealand under managed isolation.

Who is this course for?
Staff in international education programmes in schools and tertiary education institutions, student services, secondary and tertiary teaching, regional education managers and education-related public services.

Starts: 28th September 2020

Duration: 20 hours over six weeks, flexible learning 

Course weekly themes:

Perspectives on international education post-COVID

  • Identifying cultural values and models for intercultural support
  • Orientation and managing the student transition
  • Tailoring services for supporting international student wellbeing
  • Facilitating student learning and community engagement
  • Professionalisation and sustainability beyond 2020

Course cost:

$200 GST incl. = Early-bird special for ISANA NZ members only, expires 7th September

$250 GST incl. = Non-ISANA NZ members and ISANA NZ members after the 7th September



A limited number of scholarships of up to $250 are available. If you are interested in doing the course but your department budget is limited, inquire about our scholarship by emailing:

Flexible online learning:

Join a weekly community discussion that critiques key texts, video clips and links to high value resources. Join a sector leader webinar in week five and prepare a mini-project tailored to your professional context in weeks 6. Allow for 2-4 hours per week. There is flexibility in the learning schedule for those negotiating school holidays or work commitments.

Cross-sector expertise:
The micro course incorporates expertise from a specially appointed reference group, ISANA NZ 2020 online forums and up-to-date content from government agencies. 


An ISANA NZ certificate and iQualify badge will be conferred on completion.



Nominations open for the 2020 NSW International Student Awards

Nominations for the 2020 NSW International Student Awards are now open.

Your nominations are incredibly important during this challenging time, and this is a great opportunity to showcase inspirational international students, education provider, business and community groups. We are excited to celebrate their contributions to the NSW communities over the past 12 months.

We’ve also scheduled an industry webinar – “How to prepare nominations for the 2020 NSW International Student Awards” on Monday 24 August, 3:00pm – 3:45pm. You can meet the Study NSW team and we will share some practical advice on how to best prepare the nominations, key dates, eligibility criteria and FAQs. Please register your attendance via this Eventbrite link.

For more information about the Awards, please go to

Nominations close on Friday 4 September 2020.


New coronavirus education tools and resources from the Fair Work Ombudsman

In response to the coronavirus outbreak, the Fair Work Ombudsman (FWO) has prioritised education and advice services, to ensure that those affected can find out about workplace entitlements and comply with their obligations. As coronavirus restrictions start easing, a number of industries and businesses are starting to operate again. This means that many employers and employees are planning their return to work or to the workplace. I am writing again to share our new resources, which help employers and employees with the transition back to work during coronavirus, when it is safe to do so and in accordance with state or territory directions.


We’ve developed a two part animated video series that dispel common misconceptions about JobKeeper rules and return to work. The videos address common enquiries that we receive through our social media and frontline channels.

In part 1, we deal with leave and stand downs, annual leave and JobKeeper and notice and stand downs.

In part 2, we deal with myths about work and the JobKeeper payment, employee duties back at the workplace, and JobKeeper and reduced hours.

Template letters 

We’ve also enhanced and expanded our suite of template letters to help small business employers manage their coronavirus related rights and obligations.

The suite now includes the following new and updated templates:

Further information

The FWO will continue to monitor and update our information and resources on and as the situation changes, including in response to the needs of workplace participants, Government announcements, and Fair Work Commission determinations. Recent updates include information about the extension and expansion of pandemic leave entitlements, a new Help in your language during coronavirus page and Frankie (our Virtual Assistant) who helps answer our customers questions about coronavirus and workplace laws.

I hope that these resources are useful for you, and I encourage you to share them within your organisation and networks. Remember, businesses and employees impacted by coronavirus can be referred to the FWO’s services by directing them to:


The Unique Student Identifier is coming for all new higher education students

The Unique Student Identifier (USI) is coming for all new higher education students (domestic and onshore International) from 1 January 2021 and will eventually be rolled out to all existing students.

The Australian Government is extending the Unique Student Identifier (USI) to higher education. Extending the USI to all tertiary students will reduce red tape for providers and give students access to a simpler, more streamlined tertiary identifier.

The rollout of the USI to higher education students will result in the Commonwealth Higher Education Student Support Number (CHESSN) being gradually decommissioned.

From 2021, new students applying for Commonwealth financial assistance will need to provide their USI on their Commonwealth Assistance Form (CAF or eCAF). More information will be available soon.

CLICK HERE to find out more.


ABN: 42 335 124 078


ISANA Secretariat



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Phone:  +61 3 6231 0253

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