The National Code Tutorial (NCT) is an online training course designed for professionals working in the international education sector to gain knowledge and understanding of the ESOS Act and National Code 2018.

The NCT has been developed to be utilised as an ongoing resource to all registered participants.

Some recent feedback:

“The amount of work that must have gone into the course is a testament to the creators as it was very comprehensive…” (Michelle M, 21 October 2020)

“…I recently completed the National Code tutorial and would like to recommend other staff members do this training…” (Michelle P, 12 October 2020)

“…It all worked very well and I was able to complete the training.  I think this is a great resource and can see myself going back into it at times during the year. ‘Kelvin’s’ journey was 100% accurate for a few students I know! What a great way to help make the learning more relevant.  Thanks for your assistance and thanks again for a great training package…” (Amanda, October 2020)

“…Very impressive. I made a couple of stupid mistakes but otherwise I did ok! I eventually got there!…” (Ray, September 2020)

“…Doing it now, it’s very comprehensive. Well done…” (Linda, September 2020)

The ISANA NCT enrolments and queries are managed by the ISANA Secretariat.

The ISANA Secretariat will be closed from 23 December 2021 to 10 January 2022.

Whilst you may still enroll now, please note that your access to the NCT will not be granted until our return to office.

We wish you a safe and relaxing time and look forward to supporting you in 2022!


Members: $100

Non – Members:  $300 Includes ISANA membership  (optional)

The cost includes:

  • 24/7 access
  • certificate upon successful completion
  • ongoing resource after completion
  • troubleshooting assistance via designated email

Group Bookings

If you

  • would like to register more than five staff
  • require an invoice 
  • need to pay by EFT

Please complete the Excel group booking form and return to  Please note that access will not be granted to the NCT until payment is received.  Group bookings will be issued with one invoice only.

Group discount applied to total invoice:

11 – 50 staff: 2.5 %

51 – 100 staff: 7.5 %

101+ staff: 10 %


Once payment has been received you will receive a confirmation email with your log-in details.

Please allow two business days (excludes weekends) for your access to be processed.

For the best user experience we recommend that you use a desktop computer or laptop. 


CLICK HERE for guidelines.


NCT Hotline,

This project is supported by the Australian International Education: Enabling Growth and Innovation project fund, Department of Education, Skills and Employment. For further information, please click here.

Since 2007 ISANA hosted an online tutorial covering the National Code. For many years, this assisted in the understanding of the Code’s standards within the international education industry.

The purpose of the new online tutorial is to assist international education professionals to understand specific standards under the National Code 2018. This tutorial is especially useful as a staff training tool for those new to the international education industry or for those wishing to update their knowledge of National Code obligations.

In 2018, Minister Birmingham announced the Department of Education had awarded $2.1M across 14 projects as part of the Enabling Growth and Innovation (EGI) Project. ISANA was pleased to be awarded funding to redesign the National Code Tutorial tool to address changes to the National Code 2018.

Speaking from the CISA conference in 2018, ISANA President, Bronwyn Gilson, said…

‘We are very excited to be able to make improvements and updates to such an important tool, over the last 14 years many new student services professionals have had their introduction to the National Code through the online tutorial and this will allow us to ensure that at a minimum there will be a basic level of understanding across the profession in Australia. It is essential that every person working in the sector understands and complies with the code and this will allow providers to be more confident of the level of understanding among their employees.”

The project steering group comprised Bronwyn Gilson, ISANA National President, Molly Bonnefin, ISANA National Treasurer and Mary Ann Seow, Project Manager. IEKnowledgebase is collaborating with ISANA to develop the content of the new National Code Tutorial.

As part of creating the new National Code Tutorial, an industry-wide consultation included the student voice to ensure all areas are covered. The testing phase commenced in July 2019.

The new National Code Tutorial reflects changes to the Code that came into effect on 1 January 2018. The structure allows professionals to access information relevant to their professional roles. The modules explain each of the 11 Standards and provide an interactive learning experience with sector-specific scenarios.

ISANA and the project team would like to thank the members who gave up their time to test the NCT on 22 July at Graduate House, University of Melbourne.

Margaret Dawson, Victoria University

Nohelia Hain, TEQSA

Abraham Punnen, La Trobe College

Sophie Wilson, Department of Education

Rob Barratt, Monash University

Christine Moore, La Trobe College

Jenny Pang, Swinburne University

Reena Chander, Deakin University

Suzanne Fernandes, Aquinas College

Paula Durance, IEK

Danielle Hartridge, IEK

Jack Dunstan, IEK

Mary Ann Seow, Project Manager

Molly Bonnefin, ISANA National Treasurer

Bronwyn Gilson, UNE

ABN: 42 335 124 078



Level 6, 152 Macquarie St
Hobart  TAS  7000

© 2015 ISANA