ISANA

ISANA has developed a number of generic policy and procedure resources for you and your institution to adapt to your local environment. While these are offered at no cost, ISANA: International Education Association would appreciate appropriate acknowledgement.

ISANA Critical Incident Kit
This kit is intended to serve as a useful resource for ISANA members handling critical incidences in the International Student Community.

It covers a limited number of scenarios and is by no means complete. However, we hope that you will add to it any local phone numbers, contacts, reflections or experiences which will better prepare you for handling critical incidents on your campus. Moreover, share this information with your colleagues on campus and at other institutions in your region.

Should your campus not have a specific policy in place for handling critical incidents as they pertain to international students, a generic policy template is included for you to modify and submit for adoption at your institution. Not only will it assist you action plan in the event of a critical incident, it will also raise awareness at higher levels within the bureaucracy of your institution about your role. After all, the last thin you need when dealing with a crisis, is hold ups in the bureaucracy.