Postponed to early 2022

Please join colleagues for a hands-on style workshop together with comprehensive discussion about how to manage critical incidents.  The session will unpack institutional obligations under the ESOS Act, what to include in a critical incident policy and best practices in critical incident management.  Resources available to institutions in the event of a critical incident will also be discussed.

Part of the workshop will involve participants working in groups to address real life scenarios and develop the most appropriate response to manage the situation including actions taken during the event, follow-up to the incident and recording the incident.

Cost:

• ISANA Member $80
• Non-Member $160
• Workshop including ISANA Membership $240

Facilitators:

Louise Myers
Manager International Student Support
James Cook University
Email: louise.myers1@jcu.edu.au

Louise is the Manager of the International Student Support team at James Cook University in Cairns and Townsville.  She spent many years as a teacher in North Queensland and in the Torres Strait Islands before transitioning to the tertiary sector in 2013.  Louise has been a member of ISANA for 3 years and is passionate about ensuring students studying in regional Queensland have a positive experience.  Being a native Far North Queenslander herself, Louise understands the challenges students may face.  She brings a unique perspective and contribution to the ISANA Queensland committee.  Louise lives in Townsville with her husband and three children and when not at work she enjoys camping, cooking and reading a good book.

Kevin Schefe
Key Account Manager Qld & NT
Allianz Partners Australia
Email: KSchefe@allianz-assistance.com.au

Kevin Schefe represents Allianz Partners Australia in the OSHC Market for Queensland and Northern Territory. Kevin partners with Institutions to drive improvements in health outcomes for international students. Kevin believes in taking a proactive approach to the health and wellbeing of students and is passionate about accessibility of health services for international students. Kevin has a unique understanding of the market he manages as it comprises of both metropolitan and regional locations which often presents differing health requirements and challenges with access to services. Prior to his appointment with Allianz Partners Australia over three years ago, Kevin spent several years working in the education sector in a number of leadership roles. Kevin is based in Brisbane, Queensland with his wife and young son and enjoys weekends filled with friends, family and plenty of laughs.

Vanessa Cannon
Chief of Staff
James Cook University
Email:  chiefofstaff@jcu.edu.au

Vanessa Cannon is the Vice Chancellor’s principal aide, providing support and advice on a broad range of governance and management issues. She oversees, directs and coordinates a range of cross portfolio strategic initiatives; and drafts or oversees the development of position and policy papers. She is also responsible for a number of corporate governance functions including the University Secretariat, governance and executive policy, legal services, media and communications, corporate records, risk, insurance, compliance, and internal audit. She is also the University’s Critical Incident Coordinator, Risk Management Coordinator, a member of the Vice Chancellor’s Advisory Committee, and Deputy Chair of the Vice Chancellor’s Health, Safety and Environment Advisory Committee. Board directorships include the Museum of Underwater Art Ltd, and previously the Council of James Cook University, and JCU Health (formerly UniHealth). She is a Fellow of the Governance Institute of Australia Ltd.  Prior to her career in Higher Education, Vanessa served 12 years in the Australian Regular Army as a logistics officer.

Robert Chasse
Manager Development, Integrations and Partnerships
Sonder
Email: Robert.chasse@sonder.io

Robert Chasse is Development, Integrations and Partnerships Manager at Sonder, where he is responsible for developing partnerships, ensuring the successful integration of the Sonder service for new partners and enhancing the quality of support and reporting for education partners. With 15 years of experience in the international education sector, Robert effectively navigates environments typified by change and complex issues to deliver results and innovate how organisations achieve their strategic priorities.