ISANA

ESOS Consumer Protection Project is funded by DEEWR. It is due for completion by June 2008.

This project will be based on a series of short videos and is aimed at helping international students to fully understand their rights and their responsibilities throughout the WHOLE process of becoming and being a student of the Australian education system.

The video’s will be short (60-120 sec) animations intended to highlight both the student’s rights and their responsibilities as they work their way through the processes. The videos will be readily accessible by students, agents, parents, institutions and the general public via the world wide web, through an ISANA web link , and also most likely via an NLC web link. Because the intention is to have this information readily and publicly available, it may be accessed from anywhere in the world via the web, at any point of enquiry, by parents, agents, potential students, etc. Once publicly available, institutions may wish to utilise one topic or several during their own dealings with students, agents, orientations, or even mid-semester reminders etc. Each topic will be downloadable.

For further information, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , the Project Manager.

Video Topics

Topic 1:  Before Enrolment

Topic 2: Student Support

Topic 3: Modes of study

Topic 4: Changing Environment

Topic 5: Course Progress and Attendance Reporting

Topic 6: Complaints and Appeals

You are asked to make a contribution to the content of these videos.  Please provide;

• ideas,
• thoughts,
• experiences,
• scenarios that may have happened around this topic (do not identify those in the scenario)
• suggestions for the video

Special attention is requested from International students/Student bodies, International Student Advisers, Compliance Officers, and others who have specific scenarios or experiences in any specific topic as it is presented through this set of emails.

However, experience and opinion in response to these emails is most welcome and appreciated from ALL ISANA members, regardless of the position you currently hold.

Your feedback, opinion, and expertise is required as immediately as possible please.