Student Stories: Volunteering at the Welcome Desk!

Student Stories: Volunteering at the Welcome Desk!

UNLEASH YOUR POTENTIAL BY BENEFITTING OTHERS

I joined as a crew member at the International Student Welcome Desk in February 2018. It is a service managed by StudyNSW through a formal work integrated learning program under the Department of Industry of NSW. Situated at the arrival terminal at Sydney international airport, the desk is staffed by volunteers who are local and international students. As volunteer crew members, we are there to greet and provide assistance such as offering orientation advice and distribute guides to international students who have just arrived at the airport.

To join as a crew member, I submitted an online application. Once the application processed, I was invited to attend a compulsory training led by TAFE. The training was conducted at the airport which consisted of information about the role and responsibility of a crew desk, explanation about code of conduct and safety protocols. In addition, we also did role plays to practice how to deliver good customer services and a tour around to get all the participants familiar with the location. After completing the training, then I was ready to work on my shifts at the desk. As a volunteer, I had the flexibility to sign up for shifts according to my availability and it was done through online portal so that was very convenient. I was required to do at least 20 hours of service to complete this program and receive a certificate of acknowledgement.

Working as a volunteer in this program has been a valuable experience for me. From the process of applying for the program, attending the training, to doing the shifts I have gained many benefits. I had the opportunity of making friends and expanding my networking with like-minded students from many different backgrounds and universities and other educational institutions across NSW; and developing skills such as communication, team work, problem solving.

After completing the program as a crew member, StudyNSW offered me another opportunity to apply for a Team Leader position. I suppose all crews will get the same opportunity after completing the crew shift hours. The process was a little bit more complex than applying as a crew member. I was required to submit two letters of recommendation and respond to some scenarios regarding team management. Once accepted in this position, I was then asked to assist at the training program for the new crew members. Besides working at the desk with other crew members, as a Team Leader I have more responsibility in terms of making sure the program running smoothly and submitting reports to StudyNSW.

In a nutshell, this program is a great opportunity for any international students in NSW to join. It provides us with the opportunity to unleash our potential by working to provide assistance and welcome international students who have just arrived in Sydney.

More adventures soon,

Sos.

HIV Testing Week in NSW

HIV Testing Week in NSW

HIV Testing Week is a NSW Health initiative to increase uptake of HIV Testing in order to achieve the NSW HIV Strategy goal to virtually eliminate HIV transmission in NSW by 2020.

NSW Health has developed the following resources targeting International Students to encourage them to get tested and know their status:

Please get involved in this effort in virtually eliminating HIV transmission in NSW by posting, sharing, and/or publishing the above resourses through your social media channels.

From a 2017 Conference Student Bursary Winner

The strong impression that welcomed me at the Annual ISANA Conference of 2017 was the multidisciplinary commitment to help international students reach their full potential in Australia.

The confluence of local and international educators, student support advisors, government representatives, wellbeing practitioners convinced me of their genuine interests in both professional and personal development of students like me.

I would like to sincerely thank ISANA for a generous bursary that supported my interstate travel to Gold Coast and the opportunity to meet liked minds.

Henness Wong

Save the dates! NSW and ACT Professional Development.

Save the dates! NSW and ACT Professional Development.

Wednesday 11 April 5:30 – 7:00pm – networking event for members and your colleagues

Join us for a post-work get-together to catch up on news and speak to sector representatives. For this first 2018 event we will meet at the MLC Centre Sydney, right by Martin Place Station. Details to follow soon.

Tuesday 1 May – half day PD session: under 18 students

This session will focus on case study examples of best practice policies and guidelines for under 18 students. We will review in consideration of the National Code 2018. Details to follow soon.

Coming Soon! – half-day PD session: international student mental health & staff self-care
This session will cover:

  • What support services does your institution have for international students
  • What is your institution’s critical incident policy?
  • First-hand experiences of counsellor/student advisors on issues they encounter, how it affects them, and self-care practices
  • Presentation from English Australia about the 2018 research and guidelines on international student mental health
  • Opportunity to share your experiences and best practice
  • Guidance on self-care/workshops for professional staff

Calls for comment on Sydney City International Education Action Plan

From the City of Sydney Website…

We invite your feedback on our international education action plan. The plan includes actions to support international students and help them form lifelong connections with Sydney.

The actions in the plan include:
  • welcoming international students into the Sydney community when they arrive
  • providing a rewarding study experience with access to wellbeing resources and opportunities to participate in city life
  • increasing opportunities to gain meaningful work experience
  • strengthening connections with the local community
  • nurturing our connections with global alumni.

These actions all aim to sustain Sydney’s position as a leading education destination in Australia and across the globe.

We would like to hear from people in the tertiary international education sector including students, alumni, education providers, support services, supporting businesses, accommodation providers education agents and residents.

Your feedback will help shape a collaborative plan and help provide a harmonious experience to international students.

How to give your feedback

You can view the plan and provide your feedback by emailing sydneyyoursay@cityofsydney.nsw.gov.au(External link).

You can complete an online survey about our plan. https://www.surveymonkey.com/r/2WTJDZG

Submissions close at 5pm on Friday 20 April 2018.

Other ways to give us your feedback

We want to make sure everybody has the opportunity to provide ideas and feedback.

If you prefer to talk to us in person, please contact the City of Sydney officer listed under who’s listening.

If you are deaf or have a hearing or speech impairment you can contact us through the National Relay Service(External link). You will need to provide our phone number 02 9265 9333.

If you need an interpreter you can contact us through the Translating and Interpreting Service(External link) on 131 450. You will need to provide our phone number 02 9265 9333.

ISANA VIC/TAS 18th state conference, Melbourne

ISANA VIC/TAS 18th state conference, Melbourne

Victorian Parliamentary Secretary Frank Mcguire opened the 18th VIC/TAS conference held at William Angliss Institute last month.

The committee had designed a very comprehensive program and participants were able to walk away with a tool box of ideas to take back to their work place.
Of the 121 attendees It was exciting to see that 25% were students due to the generous grant From Study Melbourne.

There were many opportunities for networking and it was a day of gratitude to all the professionals especially the student advisors who have worked tirelessly to enhance the student experience.

The One day conference has become an important event in the Victoria / Tasmania branch professional development calendar and has grown in strength over the years.

If you have suggestions for PD or events in your state you should contact your local branch committee or submit suggestions here: PD suggest

Congratulations to President Mano Guy and her conference committee!

Congratulations! #ISANAconf17 Bursary Winners

Congratulations! #ISANAconf17 Bursary Winners

Each year ISANA provides bursaries to our national conference. Members and International students from each state are invited to apply.

We would like to congratulate the following students and members who have been awarded the 2017 ISANA Conference bursary and will be joining us on the Gold Coast in December.

Students:
Henness Wong – University of Wollongong
Chen Zhang (Claire) – Flinders University
Thi Thuy Ngan Vo (Mia) – University of Melbourne
Ronja Blomberg – Griffith University

Members:
Catherine Gomes – RMIT University
Abhishek Awasthi – Bendigo Kangan Insitute

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Office Hours:

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