ISANA ACTiveNSW Branch – Understanding the ESOS Legislative Framework


Date:  20 September

Time:  1:00 pm – 4:00 pm

Cost:  ISANA Members $50 | Non members $100


Room – 2.04 (level 2)
CQUniversity Sydney Campus
400 Kent Street
Sydney  NSW  2000

Education providers who enrol international students are required to comply with the ESOS legislative framework. This framework consists of the Education Services for Overseas Students Act 2000 (ESOS Act), the National Code of Practice for Providers of Education and Training to Overseas Students (National Code) and the Education Services for Overseas Students Regulations 2001 (ESOS Regulations).

These regulatory obligations encompass the international student life cycle from enquiry, application, offer, acceptance, orientation and beyond … ensuring satisfactory course progress, attendance and completion within course duration.

This workshop will examine the regulatory framework that governs international education in Australia. Participants will be guided through the Act, the Code and the Regulations to gain a better understanding of what is required to be compliant with a specific focus on their area of responsibility. Good practice will be discussed to enable participants to identify the adequacy of existing compliance measures and to consider opportunities for improvement.

During this workshop, we will also discuss implementing the changes to the ESOS Regulations coming into effect on the 1st of October. Participants are encouraged to bring real life case scenarios to the workshop for group discussion to determine the best possible outcome … keeping in mind the needs of the student, the institution and regulatory obligations.

Presenter – Danielle Hartridge

Danielle Hartridge is a leading expert in international education with extensive experience working in the university sector. Danielle began her career at Monash University in 1991, where she held the position of Manager International Student Support. In 2005, she was appointed to the position of Associate Director International Student Experience at Victoria University. Danielle has a deep understanding of the international education landscape. Her expertise spans international student support, ESOS compliance and organisational management. Danielle is the recipient of the prestigious IEAA Distinguished Contribution to International Education Award, the Victorian Multicultural Award for Service Delivery to a Multicultural Victoria and was awarded ISANA Life Membership. Danielle works closely with international education providers, offering consultation and advice on international education matters related to the international student experience and ESOS compliance. A regular contributor to ESOS compliance professional development activities, through the development of online resources and face-to-face workshops. Danielle is currently the Convenor of the IEAA Admissions and Compliance Network.

Target audience:

All staff who interact with international students who are new to the sector, or have a number of years’ experience working in the international education sector.

Networking session to follow.

ISANA Vic/Tas Branch – Mental Health Social Support

Register Now!

Mental Health Social Support (MHSS): How to facilitate an effective helping process (click here for pdf flyer)

Facilitator: Coby Liew

Coby Liew is an experienced social worker, psychotherapist, and a licensed MHSS trainer in Australia. He is experienced in working with individuals from diverse backgrounds and cultures. Coby offers a collective ten years of working experience in various fields such as community engagement, mental health and disability, tertiary and higher education, human services, international education, project development, and customer service. Coby has a unique multicultural philosophy complimented with a range of valuable experiences underlying his values and practice framework. He has developed a number of successful initiatives throughout his professional career with a focus on mental health and community engagement.

Date:  18 October

Cost: ISANA members no cost | Non-members $80  (click here to join ISANA)


University of Tasmania

Centenary Building

Level 4, Function Area

Grosvenor Crescent, Sandy Bay, TAS

Building number 10 on this campus map


The emphasis in this PD session is on assisting with the emotional well being of the person whom you are helping, rather than on the skills needed to address physical injuries and illness. For this reason, the skills you learn may be applied to very common, everyday situations, especially when working with students from different backgrounds and cultures.

There may be no evidence of cause for the distress that you observe in someone, but you may feel that there is nevertheless grief or stress present, and you would like to feel competent to help in some way. Perhaps you have found yourself in a situation among distressed people where you are asked to provide help, or you may see that help is needed, but you are not quite sure how to offer it. Yet, you know that to do nothing is not an option, so you pitch in and do your best to provide comfort until professional help arrives.

Thus, in this PD session, you will learn how to recognise symptoms of mental distress that might not be so evident to others and what you can do when there is a need for a person (a victim’s family member, for example) to be referred on to more advanced levels of help, such as to counsellors, doctors, or the police. You will learn a different set of skills and develop your own approach that suits you best when working with individuals.

Note: MHSS training is different from MHFA in terms of its learning content and outcomes.

By the end of the session, you will learn:

  • some of the core skills needed when helping your helpee(s);
  • what roles you might take up as a Mental Health Social Supporter;
  • what traps you will want to avoid in the helping process;
  • what responsibilities you take on as part of this sort of caring; both to your helpee and yourself;
  • which aspects of a person you should work with when you intend to comfort, encourage, or provide practical guidance to a helpee;
  • what personal qualities and skills will help you to be effective;
  • what “micro-skills” will help you to have maximum positive impact.

Program schedule:

0830  Registration and networking

0900  MHSS training (Part one)*

1000  Short break

1030  MHSS training (Part two)* 1

1130  Project discussion and preparation

1215 Lunch

1300   MHSS training (Part three)*

1400  Short break

1415  MHSS practical exercises (Part four)*

1515  Afternoon break

1530  Project presentation*

1630  Q&A, feedback, and suggestions

1700  End

*We endeavour to run every session in an interactive and interesting way to enhance participants’ learning and practice.

ISANA Queensland Branch – Best Practice in Student Advising

Register NOW!

We invite ISANA members and colleagues to attend our next professional development, Best Practice in Student Advising.  Hear from colleagues about the challenges of supporting International students, secondary school student perspectives and find out more about resilience and self-care.  There will be a panel discussion about providing holistic approaches to student support and opportunities to network and discuss critical decision making, better practice and coping strategies.

Proudly hosted by Study Gold Coast.

Date: Tuesday, September 17

Time: 8:30 am – 3:00 pm

Venue: STUDENT HUB | Study Gold Coast, 43 Nerang St, Southport 4215 

Cost:  ISANA Members $120 incl GST | Non Members $220 incl GST


8.30 am Registration and coffee
9.00 am


Overview of workshop – setting the scene for discussing best practice for Student Advising

Mrs Kiri Bishop, Student Experience Manager, Griffith International

9.20 am

International Student Advisors:  Roles and the challenges faced in supporting International students

  • Ms Ryan Keen, International Student Advisor Griffith University (Gold Coast based)
  • Ms Vicki Roberts, International Student Advisor Griffith University (Nathan based)
10.00 am Morning Tea
10.20 am

Welcome to Study Gold Coast, the Student Hub and their services to students

Mohit Trivedi, Education Manager – Student Engagement, Study Gold Coast

10.30 am

Mental Health, Wellbeing and Counselling engagement with International Student Advisors

Jonathan Munro, Head of Counselling, Griffith University

12.00 pm Lunch
12.45 pm Group Discussion – ‘the good, the bad and the ugly’ discussion with scenarios shared from the group
2.00 pm Round up and capture of session
2.30 pm

ISANA information and update

Samantha Hillbig, ISANA QLD President

3.00 pm End of session

ISANA shortlisted as a finalist – The PIEoneer Awards

We are excited to announce that ISANA International Education Association Inc has been shortlisted as a finalist in The PIEoneer Awards 2019 in two categories!

  1. Association of the year
  2. Student support award (for ‘Be You Be Seen’: Project managed by VIC/TAS Branch)

Launched in 2017, The PIEoneer Awards are the only global awards that celebrate innovation and achievement across the whole of the international education industry.

With a distinguished judging panel representing geographical and professional diversity, The PIEoneer Awards recognise both individuals and organisations who are pushing professional standards, evolving their engagement or redefining the international student experience.

All the finalists are now on the PIEoneer Award’s website and winners will be announced on Thursday 19th September at London’s historic Guildhall.

We will be sure to keep you posted!

From ACEN: Seeking authors, theories, practices, research.

‘Theories, Practices and Research in Work-integrated learning in Australia:
Enhancing employability capabilities for a sustainable future’

Seeking authors

ACEN is seeking Expressions of Interest from authors to write a chapter for the publication Theories, Practices and Research in Work-integrated learning in Australia: Enhancing employability capabilities for a sustainable future(edited by Sonia Ferns, Anna Rowe and Karsten Zegwaard).

The book is a peer-reviewed collection of scholarly chapters from researchers, practitioners and experts in WIL. All chapters must be informed by the latest cutting-edge research and written in language accessible to a wide audience.


The objectives of this publication are to:

  • reflect on the work done so far;
  • critically discuss leading views of the area; and
  • make recommendations to guide future research and practice.

The publication aims to:

  • raise the profile of WIL;
  • review, critique and integrate existing research and scholarship; and
  • offer recommendations for future work.

Key themes include diversity, sustainability, innovation, economic well-being and employability.

You can contribute

To contribute to the book, please submit an Expression of Interest here by 31 May 2019.

Expressions of Interest will be judged according to the following criteria:

  • Author/s commitment to, and experience in WIL.
  • Focus, cohesiveness and sequence of narrative.
  • Advances WIL research and scholarship.
  • Proposes a clear framework.
  • Aligns with the aim of the book.
  • Writing is of a high academic standard.
  • Informs future directions of WIL.


lSANA would like to thank Life Member Dr Gavin Sanderson for sending in the attached newsletter from 1997; Gavin was in charge of ISANA National Communications at the time.
You will find the Asparagus Soup recipe inside along with much, much more!

If you have any memories you would like to share with us please visit the ISANA website for more information on how to do so.

Media Release in response to ABC Four Corners report about International Students. 07/05/19

The recent episode on Four Corners highlights the importance of international education for Australia’s education sector.

It is critical that all stakeholders adhere and comply with the national standards. The integrity and quality of the sector must be maintained.

The student experience benefits from an acknowledgement that we all have an important role.
ISANA members are concerned that while Australian institutions continue to accept increasing numbers of international students the support services for these students are not also increasing.
International students bring their own special and different academic, social, economic and cultural needs.

The benefits that international students bring to an institution should be reflected by increased and improved welfare and academic support services. This is an important and critical responsibility.
At the same time, staff working in international student services and support indicate that they have difficulty accessing appropriate professional development. Any institution benefiting from enrolling international students should also invest in its staff members who support those students.
ISANA supports any conversation that leads to improved welfare and academic support services for international students who have chosen Australia.

Please contact for any media enquiries.

Sydney: NSW Health Student Focus Groups

Sydney: NSW Health Student Focus Groups

Are you on a student visa, aged 16 years or older and studying in Sydney?

We want to hear your thoughts and experiences of sexual and reproductive health information and services by participating in FocusGroup Discussion on 25 May 2019 or 1 June 2019 at 11am – 1pm.

Please click the link to register your interest here

Lunch will be provided and you will also receive a $40 gift card for your participation.

All personal information provided will remain anonymous and confidential.

Please also feel free to share this event your social media or with other International Students who may be interested in participating.

This study has been approved by the South Eastern Sydney Local Health District Human Research Ethics Committee HREC reference number: 19/007

NSW: My Legal Mate – App for international students

From Redfern Legal Centre:

Redfern Legal Centre have been funded and supported by Study NSW, the City of Sydney and the Fair Work Ombudsman to develop a groundbreaking new mobile app offering multilingual legal advice to international students studying in NSW.

The product was launched last month at the Lord Mayor’s Welcome for overseas students at Sydney Town Hall.

You can see an introductory demo video here:’-pockets

Redfern Legal Centre provides a free statewide legal advice service for international students funded by Study NSW, and City of Sydney and we can see about 600 students per annum. However we know that up to 40% of NSW’s 260,000 international students will experience some form of legal issue during their study – impacting welfare, retention and offshore reputation. These issues are most commonly around employment, housing, disputes with education providers and sexual assault. Many of these students issues would be mitigated or avoided if students had access to better information in real time.

With our technology partner edtech company Practera, we have developed MyLegal Mate – a first of its kind interactive app, with video streams providing students with instant access to customised legal information, delivered in ‘face to face’ question and answer format in English and six other languages. We are offering the app to education providers on an annual non-profit subscription basis, allowing any student to access the information free-of-charge. Any revenue beyond operating costs will be re-invested in direct legal service delivery to international students. The Practera platform is already used by a number of NSW Universities.

This is an innovative way to ensure international students can get instant access to tailored legal information and be empowered to take greater control if problems occur. By downloading the app on enrolment, international students will be armed with information about their rights before they start their course, with the ultimate aim of preventing issues arising while they are in Australia.

Contact for more info:

Redfern Legal Centre | 73 Pitt St. Redfern NSW 2016

p. 02 9698 7277

Results from #Ausgov international student survey 2018

2018 International Student Survey

Every two years since 2010, the Australian Government has funded a national survey of international students across Australia’s major education sectors. The 2018 survey is the biggest so far, with over 80,000 international students participating.

The main 2018 survey covers students in Higher Education, Vocational Education and Training, English language institutions and international students in secondary school. The survey found 89 per cent of international students were satisfied or very satisfied with their living and learning experience in Australia.

More here


ISANA International Education Association Inc
ABN: 42 335 124 078


ISANA Secretariat


Office Hours:

Monday & Wednesday 9.30 am – 2.30 pm



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Hobart TAS 7000
Ph: +61 3 6231 0253


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